All Sales are Final:
All payments for completed services are final.
Refunds:
Full or Partial refunds may be offered when services are unable to be completed (See Refund Eligibility below). No refunds for no-shows or completed services.
Service Fees:
These are fees I pay to my vendors, couriers, and payment gateways to allow me to offer my services to you. Many of these online processing, identity authentication, service, and shipping fees are non-refundable. Therefore, if you qualify for a full or partial refund, the cost of any incurred service fees will be deducted from your refund.
Apostilles:
When processing an apostille, your documents must pass through one or more county/state departments. While I do my best to account for possible delays, I am not responsible for changes in processing by these government agencies. Therefore, refunds will only be granted for apostilles that have not yet been submitted to the county clerk or department of state. Any incurred notarization or service fees will be deducted from your refund.
REFUND ELIGIBILITY GUIDELINES
If a notarization was scheduled and paid for, but not completed, you may be eligible for a full or partial refund, minus any incurred service fees:
These are the only situations where full refunds may be granted:
- If you changed your mind and request a refund more than 24 hours before the appointment
These are the only situations where partial refunds may be granted:
- If signer has issues logging into the call or verifying their identity
- If signer went through identity verification process but no longer requires notarization
- If notarization is cancelled less than 24 hours before the appointment
- If appointment is missed and refund is requested less than 1 hour after missed appointment.
Please be advised:
Refund requests will not be approved if appointment is missed and request is received more than 1 hour after the missed appointment. I do, however, understand unforeseen circumstances occur and I am very flexible with scheduling. If you have an emergency and want to reschedule your appointment, please contact me as soon as possible and we can credit your payment towards your rescheduled appointment.
Approved Refunds:
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 3 – 5 business days.
Late or missing refunds:
If you haven’t received your refund after 5 business days, check your bank account for any processing payments. If you do not see any pending refunds, contact your credit card company or bank, as it may take some time before your refund is officially posted. If your bank confirms that they do not show a pending refund, please contact me.
Contact us at {email} for questions related to refunds and returns.