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FAQ

Everything you need to know about Remote Online Notarizations (RON) and the digital notarization process. Get answers to common questions about online notary services, legal requirements, and system requirements.

The Online Notarization Process

Check out this great video made by BlueNotary that shows the remote online notarization process from the signer's point of view.

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FREQUENTLY ASKED QUESTIONS

What is a Notary Public?

A Notary Public is a person who is authorized by the government to verify the authenticity of signatures on legal documents, administer oaths, and perform other official acts. Notaries are typically appointed by the state governments and are responsible for ensuring that legal documents are properly executed and authenticated.

What is an online notary?

An online notary public is a commissioned notary public who has the authority to perform a remote online notarization using an audio-visual conference rather than having the individual physically appear before the notary at the time of the notarization.

What notary services are available?

There are several types of notary services available, including document notarization, real estate notarization, mobile notary services, online notary services, and power of attorney notarization. Each type of notary service is designed to meet specific legal requirements and can be tailored to the needs of the client.

What is the notarization process?

The notarization process typically involves verifying the identity of the signer, ensuring that the document is properly executed and signed, and affixing my official seal to the document. I may also be required to administer an oath or affirmation to the signer, depending on the type of document.

What is a remote online notarization?

Remote online notarization (RON) is a process where a notary public performs notarization services through a secure video conference call. The signer and notary interact in real-time using audio-visual technology, allowing documents to be notarized without physical presence. The process includes identity verification, document review, and digital signature application.

Are online notarizations legal?

Yes, Online Notarizations are legal and were legalized in Texas as of July 2018 under Texas H.B. 1217. Below are the Texas Statutes regarding Notaries and Online Notaries.

What is the difference between a mobile notary and a remote online notary?

While mobile notaries require travel to perform in-person notarizations, remote notaries connect with customers online using a secure two-way audio/video call. With remote online notaries, there is no need to have to travel to meet a notary or have a notary come to your home; you can get your document notarized online in the convenience of your home or remote location via your computer, tablet, or phone.

What are the system requirements for an online notarization?

All you'll need is a device, like a tablet, phone, or computer, with internet access, a microphone, and a camera.

Is online notarization secure?

Online notarizations have strict requirements that must be met in order to be compliant with state law, therefore notaries must utilize tools that securely verify and protect the signers identity. The signers are required to verify the identification through digital technology, answer knowledge-based assessment questions, and verify their identity again with the notary, as required by law. Each notarization is recorded and the notary is required to maintain commissions with the state and any additional requirement that allows for online notarizations, such as a digital certificate.

How long does it take to get my document notarized online?

From start to finish, the average time takes less than 20 minutes; and your document is available for download immediately after the session is completed.

What types of documents CAN I notarize online?

Below are some examples of documents that can be notarized online:

  • Transfer of property ownership
  • Real Estate Documents
  • Residential Loan documents
  • Loan closings
  • Title Escrow closings
  • Deeds of Easement
  • Quit Claim Deed
  • Deeds Releases
  • Grant Deeds
  • Lien Releases
  • Mortgage closings
  • Lease Agreements
  • Vehicle Title Transfer
  • Government Forms
  • Promissory Notes
  • Acknowledgements
  • Jurats
  • Affirmations
  • Affidavits
  • Pre-Marital Agreements
  • Dissolution of Marriage
  • Durable Power of Attorney
  • Bank Power of Attorney
  • Certified Copy of Power of Attorney
  • Medical treatment consent
  • Advanced Medical Directives
  • Medical records
  • Living Trust Documents
  • Business contracts
  • Incorporation's
  • Business Partnerships
  • Professional licensing
  • Employment forms
  • Financial documents
  • Documents for Apostilles
  • Foreign Adoptions
  • Adoption papers
  • And more!

What type of documents CAN'T I notarize online?

Birth and Death Certificates:
These are recordable documents, and a certified copy can only be issued by the governmental agency. However, a notary public has the authority to certify copies of original documents that are not recordable in the public records.

Wills:
These documents require wet signatures, unfortunately we can not remotely notarize a document that does not allow for electronic signatures. If you are in the Boerne area, reach out and we can schedule a mobile notarization.

Photographs:
Notarizing photographs is not an authorized notarial act. However, we can notarize a statement about a photograph with the photograph as an attachment.

Names or IDs that don't match the signer's information:
The name on the document does not match the name on the ID.

Faxed or copied signatures:
A photocopied signature may never be notarized.

Backdate or forward date a notarization:
We cannot backdate or forward date a notarization. The document can bear the date it is created or becomes effective, but document is notarized with the date the notarization occurs.

What types of documents usually require an Apostille?

  • Birth Certificates
  • Death Certificates
  • Marriage Certificates
  • Power of Attorney
  • Articles of Incorporation
  • Corporate Documents
  • Agreements
  • Divorce Records
  • Passport Copies
  • Immigration Documents
  • Name Change Forms
  • Diplomas
  • FBI Background Checks
  • Other Federal Documents
  • and more

Contact me to find out if your document is eligible for an apostille.

How long does it take to get my documents apostilled?

Processing timeframes depend on the document that needs to be apostilled and the location where the document originated. Contact me to find out if your document is eligible for an apostille and what the estimated timeframe would be.

How long does it take to receive my document after it's apostilled?

Shipping times vary based on carrier and type of shipping requested (USPS, UPS, FedEx, First Class, Expedited, Overnight, etc.)

What web design services do you offer?

We offer comprehensive web design services including custom website design, responsive mobile-friendly layouts, e-commerce solutions, content management systems, SEO optimization, and website maintenance. Our designs are tailored to meet your business needs and help establish a strong online presence.

How long does it take to build a website?

Website development timelines vary depending on complexity and requirements. A basic business website typically takes 2-4 weeks, while more complex sites with custom functionality may take 6-12 weeks. We provide detailed timelines during the initial consultation and keep you updated throughout the development process.

Do you provide website maintenance and updates?

Yes, we offer ongoing website maintenance services including content updates, security monitoring, backup services, software updates, and technical support. We provide various maintenance packages to suit different business needs and budgets.

Will my website be mobile-friendly?

Absolutely! All our websites are built with responsive design, ensuring they look and function perfectly on all devices including smartphones, tablets, and desktop computers. Mobile optimization is essential for user experience and search engine rankings.

What types of field inspections do you perform?

We provide comprehensive mortgage field inspections including occupancy inspections, exterior property condition reports, property verifications, loss draft inspections, delinquency/foreclosure checks, and REO inspections. All inspections are photo-documented with detailed reports.

How quickly can you complete a field inspection?

We offer same-day or next-day inspections depending on location and availability. Most inspections are completed within 24-48 hours of request, with reports delivered promptly after completion. Rush inspections may be available for urgent situations.

What areas do you cover for field inspections?

We provide field inspection services throughout South Texas, including San Antonio & Bexar County, Boerne & Kendall County, New Braunfels & Comal County, Kerrville, Bandera, Fredericksburg, Corpus Christi, Victoria, Coastal Bend, and the Rio Grande Valley (McAllen, Harlingen, Brownsville).

What information is included in your inspection reports?

Our comprehensive inspection reports include time-stamped photographs, detailed property condition assessments, occupancy status, exterior condition notes, access information, and any relevant observations. Reports are professionally formatted and delivered electronically for quick processing.

Are your field inspectors background checked?

Yes, all our field inspectors are thoroughly background checked and professionally trained. We maintain high standards for our inspection team to ensure reliable, professional service that you can trust for your property portfolio.

What is a loan signing agent?

A loan signing agent is a specially trained notary public who handles the signing of mortgage and real estate loan documents. We are certified through the National Notary Association (NNA) and Loan Signing System (LSS) to ensure proper handling of all loan documentation and closing procedures.

What types of loan signings do you handle?

We handle all types of loan signings including purchase transactions (buyer/seller packages), refinances, HELOCs (Home Equity Lines of Credit), reverse mortgages, loan modifications, and commercial loan signings. We work with title companies, lenders, and real estate professionals throughout the process.

Can you perform loan signings online?

Yes, we offer Remote Online Notarization (RON) for eligible loan documents and eClosings. This allows borrowers to complete their loan signing from anywhere with an internet connection, providing convenience and flexibility while maintaining full legal compliance.

How long does a loan signing appointment take?

Most loan signing appointments take 45-90 minutes depending on the complexity of the loan package and number of signers. We allow adequate time to review documents, answer questions, and ensure all signatures and initials are properly completed.

Do you provide mobile loan signing services?

Yes, we provide mobile loan signing services throughout South Texas. We come to your preferred location - whether it's your home, office, or another convenient meeting place - to complete the loan signing process at your convenience.

What should I bring to a loan signing appointment?

Please bring a current, government-issued photo ID (driver's license, passport, or state ID). If there are multiple borrowers, each person must have their own valid ID. We'll handle all the loan documents and provide any necessary copies for your records.

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